Frequently Asked Questions
Everything you need to know about gear, shipping, and service at Dismount Bike Shop.
How do you ship bicycles and large frames?
All bicycles are professionally tuned and partially disassembled before being securely packed in oversized bike boxes to ensure they arrive in perfect condition.
What is your return policy on cycling apparel and parts?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for safety reasons, we cannot accept returns on helmets or installed drivetrain components.
Do you offer professional bike assembly for online orders?
Yes, if you choose the 'In-Store Pickup' option at checkout, our certified mechanics will fully assemble and safety-check your bike at no additional cost.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer financing options through Affirm for high-performance builds.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do your products come with a warranty?
Every product we sell is covered by the full manufacturer's warranty. As an authorized dealer, we will assist you in processing any warranty claims directly with the brand.