Returns & Exchanges
At Dismount Bike Shop, we want to ensure you are completely satisfied with your gear. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unused items in their original packaging.
Initiate Your Request
Contact our support team or visit our retail location with your original order number and proof of purchase to start the return process.
Prepare the Item
Ensure the product is clean, unused, and includes all original tags, manuals, and packaging to qualify for a full refund.
Ship or Drop Off
Bring your item directly to our shop or securely package it and ship it back to our warehouse using a tracked shipping service.
Inspection and Refund
Once our technicians verify the condition of the gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing